• 1. How is our 3D Model different from a typical panoramic photo?
    A panoramic photo depicts a space from one fixed viewpoint and lets you turn left or right. A 3D Model lets you walk through the space to experience it as if you were there.
  • 2. How long does it take to scan a typical home? Can I make measurements with my Matterport® 3D Tour?
    A typical 2,000 sq ft home can be scanned in about an hour.
    Matterport® has added a measure icon so you can measure anything within the 3D tour, like ceiling height, room dimensions, furniture size, cabinet/countertop space and more!
  • 3. How long does it take to get the 3D model completed?
    In most cases it will take less than 24 hours from scanning to a completed 3D model.
  • 4. How large of an area can be scanned?
    A model of an area up to 15,000 square feet. That can vary, depending on the layout of the property and furniture.
  • 5. What about scanning outdoor spaces?
    The camera is primarily used for indoor spaces and does not function as well in sunlight or in wide open spaces. Some models have had success with external spaces such as lanais and patios when there is no direct sunlight (such as at dawn or dusk).
    360 outside scans can be added to the dollhouse, slideshow and 3D tour. So it is now possible to add 360 exterior scans to the interior 3D scans so you can navigate from the inside to the outside and back.
  • 6. What are Mattertags?
    Mattertags annotate points in 3D Space for Real Estate,Travel & Hospitality, Media, and Other Industries.
    When a viewer mouses over or clicks on a Mattertag marker, a billboard appears with a short text description of the tagged feature, object, or area.
  • 7. Which browsers are compatible with the 3D models?
    Always update your web browser to newest version. Matterport® 3D Showcase works with: Firefox 4 or later Chrome 9 or later IE 11 or later, with Windows 8 or later Opera 12 or later Safari 5.1 or later, with OSX 10.8 or later. You may need to enable WebGL. In Safari, open Preferences > Security. In "Web content", check the Allow WebGL box. Refresh the page with 3D Showcase.
    Please Note! Macbooks from 2011 will have to use Firefox or Safari to run Showcase and Workshop. Google Chrome will not work with this software.
  • 8. Which operating systems are compatible with the 3D models?
    PC: Windows Vista or later, and a GPU. Recent computers (3 years old or younger) should have necessary hardware. OSX: 10.8 later with latest updates, and a GPU. Recent computers (3 years old or younger) should have necessary hardware. iOS: iOS 9.0 or later. Hardware: iPhone 5 or later, iPad Air series, iPad Mini Retina 2 or later, or iPad 4. Android: Varies due to the wide variety of manufacturers and Android versions. In general, a device with Android 5.0 Lollipop or later with Chrome and WebGL.
  • 9. What do I need for Virtual Reality with Matterport®?
    Virtual reality headset (Samsung Gear VR recommended for the best experience, but Google Cardboard works fine too)
  • 10. How accurate are Matterport® floor plans?
    An amazing 99%
  • 11. What are some of the parameters that can be added to the 3D tour URL and what is the result?

    • Add as many parameters as you want. The order does not matter.

      The m=xxxxxxxxxxx URL parameter identifies the Matterport® Space. It is the only URL parameter that is necessary. All other URL parameters are optional. If a URL parameter is not directly specified, the default value is used.

    • Always show help when the Matterport® Space opens.


    • Keeps the Highlight Reel collapsed. This option is only available if there is no 360º View in the Highlight Reel. If there is a 360º View then &hl=1 behavior will be used.


    • Automatically opens the Matterport® Space when the iframe loads on the page. If the 3D Showcase is opened via a link (not embedded in an iframe), this option is chosen automatically.


    • Enable Quickstart (when the Matterport® Space first opens, go straight into Inside View). Learn more. Only works if Start Position is Inside View.


    • Number of seconds after initial fly-in before the Guided Tour automatically starts. Help is not shown. Set to a negative number to not start the Guided Tour.


    • Hide 'Presented By' details when Space opens. Hide contact details in the About Panel (top-left grey corner of 3D Showcase).


    • Hide Dollhouse View in introductory fly-in. Hide Dollhouse Button in the bottom left corner of the 3D Showcase UI. Hides Dollhouse and Floorplan view Snapshots in the Highlight Reel.


    • Hide Guided Tour buttons in the bottom left corner of the 3D Showcase UI


    • Hide Highlight Reel at the bottom of the 3D Showcase UI


    • Show the MLS-friendly version of the Matterport® Space. This removes branding, removes links in Mattertag™ Posts, and removes VR.


    • Hide Mattertags and "Mattertag™ Content" toggle in the About Panel


    • Disable zooming in 3D Showcase


    • Number of milliseconds to wait at each highlight during a Guided Tour. Default is 3500 ms.


    • Hide the VR button.


    • Walk through autoplay.


    • Hide navigation circles.